Now Hiring for A large telecommunications company.
Everything we do at Dr. Renaldo Epps Consultant Groups LLC is in fast forward, and our busy Call Centers are no exception. Customers depend on us for high-touch quality, cutting-edge technology, and our team never stops trying to improve their experience.
Dr. Renaldo Epps Consulting Groups LLC is a poised to become a global business process outsourcer serving many of the world’s largest and most well-respected brands, and while each industry requires vastly different expertise, we consistently deliver one thing that is vital to every industry-an exceptional customer experience.
Dr. Renaldo Epps Consulting Groups LLC contracts with talented people who share our passion for providing exceptional customer service. As a work from Home Customer Appreciation Associate, customer calls will route to your home office.
Qualifications: Prior customer service experience
- Sales experience a plus
- Prefers working in virtual self-management/self-motivated environment
- Requires 0-2 years related experience
- Excellent verbal and listening skills
- Professional and articulate voice
- Ability to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support
- Excels working in a fast-paced environment with evolving business needs
- A high school diploma or equivalent is required
SCOPE OF WORK:
- Responsible for answering incoming calls regarding technical questions and problem resolution related to our products as well as customer equipment.
- Exercises sound judgment within the scope of their empowerment and acts in the best interest of both the customer and company.
- Attends training as required.
- Works independently, and seeks Supervisor support when necessary.
- Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as a pen, keyboard, and mouse.
Computing Minimum Specifications:
- Desktop or Laptop (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, & Android systems are NOT compatible)
- Operation system – Windows 10
- All peripherals must be wired (Wireless Keyboard, Mouse, or Headset are NOT allowed)
- A separate 19” Monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One or AIO unit)
- * Anti-Virus – Symantec, McAfee, Windows Defender, Avast Free, and Avira Free.
For Windows Systems:
- RAM – Required 4 GB for Windows 7, Windows 8 & Windows 10
- Processor Speed – Dual Core 2 GHz or better
- Free Space – 20 GB
- 2 available USB ports
Internet – Minimum Specifications:
- Internet speed – download speed 3.0 MB; upload speed 1.5MB
- ISP must be highly stable with no packet loss and latency under 100ms
- DSL or Broadband Required – WiFi, WiMax, Satellite, dial-up, and Hotspots are NOT allowed
- Home Router with wired link to PC
- Work from home
- Choose your hours
Dr. Renaldo Epps Consulting Group is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.
Pay is based on experience per hour – Applicant must pay for training materials.
Training is paid after 3rd week when call taking begins.
Background check required.